Write down your three main priorities
Choose the results that matter most, such as the bathroom, kitchen surfaces or downstairs floors. Share these before the visit so the provider can explain what fits within the proposed scope and time.
Mention any areas that should be left alone. A closed room, delicate ornament or unfinished repair is easier to handle when everyone understands the instruction. Avoid leaving the provider to guess what can be moved or touched.
Clear surfaces without doing the cleaning
Put paperwork, jewellery, laundry and loose belongings in their usual places. Clear enough floor space for safe access. You are helping the cleaner reach the surfaces rather than doing their job in advance.
If tidying or organising is part of what you need, ask explicitly whether the provider offers it. It may need a separate time allowance. Do not assume that a general cleaning appointment includes sorting possessions or deciding where things belong.
Confirm access, pets and parking
Agree whether you will be home, how entry will work and who to contact if there is a problem. Share any parking information, stairs or apartment access details that affect the visit. Avoid putting security instructions in public messages.
Tell the provider about pets before the appointment and agree a suitable arrangement for them. Let them know about rooms or doors that need to remain closed. Keep pathways clear and explain any known hazards.
Discuss products, equipment and surfaces
Ask whether supplies and equipment are included. If you prefer particular products, discuss that in advance and keep them in their original labelled containers. Identify surfaces with special manufacturer care instructions.
Point out delicate flooring, stone worktops, unusual finishes or existing damage. The provider should decide whether a requested task and product are suitable for their work. Never expect them to use an unlabelled mixture or unsuitable equipment.
Agree how the first visit will be reviewed
Confirm price, scope, payment arrangements and how to raise a question after the visit. For an ongoing service, explain what worked well and what you would prioritise differently next time. A first visit can help establish a realistic routine.
When sending an enquiry through Kilkenny Home Cleaning, include the location and practical details without sharing unnecessary sensitive information. Where appropriate, the enquiry may be passed to a relevant independent provider, who agrees the work with you directly.
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